Frequently Asked Questions
Orders
Q: Do I need to create an account to place an order?
A: No.
Q: What forms of payment does Beggars Canyon Toys accept?
A: We accept all major credit cards and PayPal. Credit card payments are securely processed via Stripe, which accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
Q: Can I return my order?
A: No. All sales are final.
Q: What do I do if something is incorrect or missing from my order?
A: Please email us at beggarscanyonsales@gmail.com.
Q: Can I back-order an item that is sold out?
A: Possibly. Contact us to inquire, and we’ll make arrangements if possible.
Q: Can I order by telephone?
A: No. We do not offer phone orders. Please email any specific requests to beggarscanyonsales@gmail.com.
Q: What are your hours of operation?
A: Monday–Friday, 8 AM to 4 PM. Closed on weekends.
Q: How do the holidays affect my order?
A: Orders may be delayed on U.S. postal holidays. We also close on New Year’s Day, Memorial Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Q: Do you offer gift services like rush, cards, boxes, or wrapping?
A: No, we do not offer any gift-related services at this time.
Q: Is your website secure?
A: Yes.
Q: How do I know if my order went through?
A: You’ll receive an email invoice. Please click the Submit button only once to avoid duplicate charges or orders.
Q: Do you sell on eBay?
A: No. We stopped using eBay due to their high commission fees.
Q: Can my order be refused?
A: Yes. We reserve the right to refuse any order at any time, for any reason. All payments will be refunded in such cases.
Shipping
Q: Where do you ship?
A: We ship to all 50 U.S. states and internationally to Britain, Canada, and Western Europe.
Q: If my country is not listed as a shipping destination, can I still place an order?
A: Possibly. Please email us with your location details, and we’ll do our best to assist you.
Q: Do you ship to P.O. Boxes?
A: Yes.
Q: How is my order shipped?
A: We use USPS Priority Shipping and UPS.
Q: How will I be notified if there’s a problem with my order?
A: We’ll contact you via email. Please ensure your email address is accurate and up to date.
International Customers
Q: Do you ship overseas?
A: Yes. We ship to Canada, Britain, Western Europe, and similar regions.
Please note: We are not responsible for lost or delayed packages once they leave our facility. Customs delays or lost shipments are out of our control.
Q: What are my international shipping options?
A: We ship all international orders via USPS First Class International.
Q: How is international shipping calculated?
A: Shipping costs are based on order weight and destination and are calculated at checkout.
Restoration & Carding Services
Q: Can you card my Star Wars or G.I. Joe figures?
A: Yes, we offer Heat Sealing / Restoration Services. Please see that section for details.
Q: Do you mark your card backs as reproductions? Can this be removed?
A: Yes, all reproduction card backs are clearly marked.
No, we do not remove these marks—no exceptions!
Website Issues & Item Availability
Q: I can’t find a specific item online. What should I do?
A: Email us at beggarscanyonsales@gmail.com.
Q: I’m having trouble searching or checking out. Who can help?
A: Email us at beggarscanyonsales@gmail.com.
Policy Enforcement
Q: Why do I have to check a box stating that I have read your policies before ordering?
A: This step is mandatory. By checking the box, you are confirming that you understand and accept our terms and policies. It serves as legal protection for our business, especially in the event of a dispute or a PayPal case. If a claim is made, we can provide proof that you agreed to our policies before completing your order.
Q: What happens if I open a PayPal case against your company?
A: If you open a PayPal case, your account will be permanently restricted from placing future orders with us. We take disputes seriously and expect customers to attempt resolution through our official support channels before filing external claims.
Q: I violated your terms. Can I still shop with you?
A: Unfortunately, no. You violated our terms. As a result, you are no longer permitted to shop with us. This decision is final and necessary to protect our business and customers.