We ship to the United States, all 50, Britain, and Canada. If you have any questions concerning your location, please e-mail. We use U.S. Postal for shipping. We pride ourselves in professional packing for safe delivery of the items you order. Returns are only accepted on defective merchandise. We must be contacted first and have the merchandise returned within 7 business days. If you have any questions concerning shipping, please email us and we will be glad to help. We do NOT accept any cancellations, we do NOT offer refunds and we do NOT transfer any orders.
Please note that due to our manufacturing processes, inventory system, and extremely small staff, we cannot offer or split up products into any other format than what is listed for sale on this website. Also, due to our very tight profit margin and vast expenses to bring these great products to you, we cannot offer any discounts greater than those already represented in the price points on this website, including master sets for kits, and bubble quantity price points as well. Please note that orders placed on or after November 25th, are not guaranteed to be delivered by Christmas. There are too many variables at play this time of year including an influx of orders, busier schedules, adverse weather, the post office being backed up, and of course, our slower moving, global commerce system now, operating within the current pandemic situation.
Concerning processing time, we understand that your purchase is important and you would like it as fast as possible. Due to the epic scale of items available, we do keep a very limited inventory in stock but most items are produced per order, so it does take some time, usually 7-21 business days to have your order processed and then allow shipping time. Times may vary due to the large amount of orders we receive. Please also understand that if you place a very large order, it will more than likely take several weeks or longer to complete, as we have to process customers in order received. However, please don't let that detour you from placing a big order, we are more than ready, willing able to handle your large scale and/or bulk order needs. While we are equipped and staffed for such orders, the only variable, the order flow, dictates the production schedule and we are always growing and improving methods to bring you our items quicker while maintaining the quality we are world renowned for. To help ease your mind, we want to take a moment to explain the process of how your order is handled. Your order goes through five stages:
We do have a dedicated customer service department and should you need to inquire about your order, we will be glad to give you an estimate of completion. Thank you.
For any questions not answered by our polices, please visit our F.A.Q.