We ship to the United States, all 50, Australia, Britain, Canada, Germany, and New Zealand. If you have any questions concerning your location, please e-mail. We use U.S. Postal for shipping. We pride ourselves in professional packing for safe delivery of the items you order. Returns are accepted on defective merchandise. We must be contacted first and have the merchandise returned within 7 business days. If you have any questions concerning shipping or returns, please email us and we will be glad to help.
Please note that due to our manufacturing processes, inventory system, and extremely small staff, we cannot offer or split up products into any other format than what is listed for sale on this website. Also, due to our very tight profit margin and vast expenses to bring these great products to you, we cannot offer any discounts greater than those already represented in the price points on this website, including master sets for kits, and bubble quantity price points as well.
Concerning processing time, we understand that your purchase is important and you would like it as fast as possible. Due to the epic scale of items available, we have to produce as ordered, so it does take some time, usually 7-10 business days to have your order processed and out, however it can vary depending upon the work load. To help ease your mind, we want to take a moment to explain the process of how your order is handled. Your order goes through five stages:
We do have a dedicated customer service person now, Jess, and should you need to inquire about your order, she will be glad to give you an estimate of completion. Thank you. -Team BCT.
For any questions not answered by our polices, please visit our F.A.Q.